We firmly believe that transparency is critical to the success of any project and we are committed to ensuring all of our customers are completely aware of the how their project will progress with PJ Fowler.
From your first contact with PJ Fowler you can expect friendly, knowledgeable experts who will be honest with you at all times:
Our surveyor will visit on a date and time convenient to you. They will be presentable, punctual and knowledgeable, discuss your requirements, listen, and make practical suggestions. They will show you samples so you can see exactly what you get with us, and produce a 3D CAD drawing with you to ensure they have correctly understood your requirements. They will briefly explain how PJ Fowler manages projects, leave details about how you can validate what you have been told (we believe it is important for all prospective customers to check out any company working on their home) and leave you with an indication of the project cost.
This will be followed up by a quotation email confirming the design and specification of your project, along with all options you have agreed to include (for example, local authority planning application), and our fixed price for completing your project.
Our surveyor will give you a courtesy call to inform you they have sent an email, and to give you an opportunity to ask any questions you may have. If you wish to proceed we will arrange to complete paperwork and provide contact details of your Project Manager.